Dispute with the travel
If the provision of travel does not correspond to that promised by the operator, it is important to gather as much evidence on site dating all the documents collected as well as photos as evidence. The holiday must try to have the greatest number of witnesses. Returning home, he will send the travel all the documents collected by registered mail with acknowledgment taking care to keep a copy of each document.
Generally, the complaint procedures are written into the contract between the passenger and the tour operator. It is also the responsibility to quantify the damage, both from a substantive point of view as moral. An informal arrangement is often found with the tour operator. The same application can be made directly with the insurer of the travel agency.
Regarding air transport, it is accepted by the travel agents can sell more tickets that there are actually places on the plane. Tour operators rely on last minute cancellations from passengers for maximum return on your flights and thus offer passengers the opportunity to cancel. However, a Community Regulation dated February 17, 2005, passengers are required to get compensation for denied boarding or delays, flights only departs from a country of the European Union destination in a third country or vice versa. For flights outside the field previously mentioned, airlines are still required to board the passenger on the next flight.
The first person to notify in case of break is the insurer. Victims must provide certain documents. For those with a guarantee against theft in their contract of comprehensive insurance residential burglary must be reported to the insurer by letter within two days after discovery of loss. The insurer will also receive an estimate of stolen goods, and all documents which prove their value should be grouped as invoices, warranty cards, photographs, etc.. The police and the police are to be notified of the burglary.
The compensation will depend on all the evidence collected by the insurer within the ceiling set by the insurance contract subscribed. But for all these clauses work, it is imperative that a clause covering burglary if prolonged, especially for the holidays, is included in the insurance contract, failing which the insurer can deny the benefit warranty. The holiday should not be gone longer than permitted by contract, usually three months.
Fraudulent payment abroad
While returning from vacation, abnormal activities listed on bank statements of the holiday, immediately oppose the payment fraudulently. A number interbank available to users, 0892 705 705 (0,34 € / min), directly put you in touch with the bank and the requested service, whatever the type of credit card.
For purchases that could be made with the card is lost or stolen before the opposition, there are two scenarios:
- For fraudulent claims made without use of the code, can be liable to an amount of 150 euros.
- For fraudulent claims made with use of the code, can be liable up to the ceiling of operations specified in the contract.
But in case of negligence (eg No confidential listed with the card at time of loss or theft, use of the card by a family member), or if too late to oppose your card your responsibility will be fully engaged.
Packages left on La Poste
Post retains parcels not delivered in the post office specified on the notification that during 15 days. The holiday does therefore this long for power removal. Thereafter, the package is being shipped at the sender. The latter can always try to do redirect by explaining the reason for the absence of the holiday, and it depends only on the goodwill of the post office to ship back at their expense.
